Complaints
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How to make a complaint
如果您对服务的任何方面有意见, 您可以通过以下列出的任何一种方法联系爱游戏体育.
Please provide the following information:
- The main details of your complaint
- Your Colt account or circuit number (existing Colt customers only); and
- Your name and telephone number
| Country | ||
|---|---|---|
| United Kingdom |
0800 358 3999 / +44 207 862 6087 (Monday to Friday, 8:30am - 5pm) |
Customer Service Colt Technology Services Colt House 20 Great Eastern Street London EC2A 3EH |
| Austria |
0800 880 990 / +43 1 253 07 02 (Monday to Friday, 9am - 5pm) |
Colt Technology Services GmbHz.H. Kundenbetreuung Kärntner Ring 10-12 1010 Wien |
| Belgium |
0800 507 01 / +32 2 790 16 29 (24 hours) |
Customer Service Colt Technology Services nv Culliganlaan 2 H B-1831 Diegem |
| Denmark |
+45 70 71 25 99 (24 hours) |
Colt Technology Services A/S Borgmester Christiansensgade 55 2450 København SV |
| France |
0800 948 888 / +33 1 709 95 600 (Monday to Friday, 9am-5pm) |
Colt Technology Services Customer Service 23-27 rue Pierre Valette 92247 Malakoff Cedex |
| Germany |
0800 182 2233 / +49 69 56606 9000 (24 hours) |
Colt Technology Services GmbH, Gervinusstrasse 18-22 60322 Frankfurt |
| Ireland |
1800 944 040 / +353 01 536 9312 (Monday to Friday, 9am-5pm) |
Colt Technology Services Limited One Gateway, East Wall Road Dublin 3 |
| Italy |
192 090 / +39 0289634895 (Monday to Friday, 9am - 5pm) |
Colt Technology Services S.p.A.Viale Jenner, 56 20159 Milano |
| Netherlands | 0800 265 8023 / +31 20 798 0000 |
Colt Technology Services B.V., Van der Madeweg 12-14a 1114 AM AMSTERDAM-DUIVENDRECHT Postbus 94014 1090 GA AMSTERDAM |
| Portugal |
808 780 222 / +35 1 211 202 795 (De Segunda a Sexta-feira: das 9h00 às 18h00) |
Estrada da Outurela,n.º 118, Ed. B1, Parque Holanda, 2790-114 Carnaxide |
| Spain |
901 888400 / +34 91 7887520 (Monday to Friday, 9am-1pm and 2pm-6pm) |
Colt Technology Services SAU Customer services C/ Telémaco nº 5 28027 Madrid |
| Sweden |
+46 8781 8383 (24 hours) |
Colt Technology Services ABBox 3458 103 69 Stockholm |
| Switzerland |
0800 560 560 / +41 58 560 1720 (Monday to Friday, 9am - 5pm) |
Colt Technology Services GmbH Albulastrasse 47, 8048 Zürich |
As of July 1st 2017, 一个全新的数码平台，让消费者和使用者以电子方式提出投诉，网址是 www.livroreclamacoes.pt，其价值与以实物形式提交的投诉相同. The so-called “Electronic Complaints Book” (“Livro de Reclamações Electrónico”) was created by Decree-Law 74/2017, 2017年6月21日生效，并受第201-A/2017号条例监管, of June 30th 2017.
如果你接到了不请自来的电话或者你的电话号码被骗了, blocked or labelled as potential spam, please contact us at consumer@lingshixiaopu.net. For a fast and efficient collaboration, 不要忘记向我们提供您的完整联系信息和您遇到的问题的详细描述.
How to escalate if your issue remains unresolved
如果你的投诉在八周后仍未得到解决, 始终受适用法律规定的任何其他时间范围的限制, 或如我们以书面形式同意以替代性争议解决办法(ADR)解决争议，你可联络以下任何一个机构:
| United Kingdom | Ombudsman Services | 0330 440 1614 | osenquiries@os-communications.org |
Ombudsman Services: Communications PO Box 730 Warrington WA4 6WU |
申诉专员服务机构是第三方仲裁员，他们将从您和爱游戏体育公司获得证据，根据案件的是非曲度做出独立的决定. 司法特派员服务处只处理雇员少于10人的企业的纠纷. |
| Austria | Rundfunk und Telekom Regulierungs-GmbH („RTR“) | 0810 511811 (EUR 0.07267/minute) Monday to Friday, 8am - 5pm | www.rtr.at | Rundfunk und Telekom regulierungs gmbh Schlichtungsstelle Mariahilfer Straße 77-79 1060 Wien | A deadline may be set for the RTR to act. 如果要处理您的查询，就必须满足这一要求. 当您收到我们的回复时，请立即核实是否存在此类截止日期. |
| Belgium | 电信监察员/服务机构médiation pour les télécommunications | +32 22230909 or +32 22230606 | klachten@ombudsmantelecom.be; plaintes@mediateurtelecom.be; www.ombudsmantelecom.be | Koning Albert II- laan 8 Bus 3 te 1000 brusxelles / Boulevard du Roi Albert II 8 Boite 3 1000 Bruxelles | No additional information |
| Denmark | Teleankenævnet | +45 33186900 | Teleanke@teleanke.dk or www.teleanke.dk | Teleankenævnet Nørre Voldgade 48, st. 1358 København K | 丹麦投诉机构“Teleankenævnet”负责处理终端消费者和某些电信服务提供商之间的某些纠纷. 欲了解更多关于Teleankenævnet的权威和管理投诉的其他要求，请访问www.teleanke.dk. |
| Germany | 联邦电力、煤气、电信网络局调解委员会 | +49 228140 | info@bnetza.de, www.bundesnetzagentur.de | Ref. 216 Schlichtungsstelle Postfach 80 01 53105 Bonn | No additional information |
| Ireland | Commission for Communications Regulation (ComReg) | +353 1 8049600 | info@comreg.ie or consumerline@comreg.ie or www.comreg.ie | 都柏林下艾比街，艾比法院，爱尔兰生活中心，DEF街区 | No additional information |
| Italy | Comitato Regionale per le Comunicazioni (Co.Re.Com.) | n/a | A list of Co.Re.Com. is available at www.corecomitalia.it | n/a | There is one Co.Re.Com. in each Italian Region. The customer should contact the Co.Re.Com. 本人所在地区或办事处所在地. |
| Netherlands | ACM (Authority for Consumers and Markets) | +31 70 7222 000 | www.acm.nl | PO Box 163262500 BH Den Haag | No additional information |
| Portugal | ANACOM – Autoridade Nacional de Telecomunicações | 800206665 (De Segunda a Sexta-feira: das 9h00 às 16h00) | info@anacom.pt ; www.anacom.pt | Av. José Malhoa, n.º 12,1099-017 Lisboa | No additional information |
| Spain | SETSI | 901336699 | www.usuariosteleco.es | Gobierno de España. Ministerio de Industria Turismo y Comerci P. de Castellana, 160, C.P. 28071 Madrid , Madrid, España . | No additional information |
| Switzerland | Federal Communications Commission (ComCom) | +41 313235290 | comcom@comcom.admin.ch ; www.comcom.admin.ch | Marktgasse 9CH-3003 Bern | No additional information |
如果你已经采取了上面列出的步骤，但仍然担心, 您可以向您的国家监管机构投诉:
| United Kingdom | Office of Communications (OFCOM) | 020 7981 3040 or 0300 123 333, contact@ofcom.org.uk or www.ofcom.org.uk | Ofcom联络中心，Riverside House, 2a Southwark Bridge Road, London se19ha | Ofcom不能改变Otelo的决定，也不能要求对该决定进行审查. |
| Austria | Broadcasting and Telecom Regulatory GmbH ("RTR") | 0810 511811 (EUR 0.07267/分钟)周一至周五，上午8点至下午5点.rtr.at | 广播和电信监管许可办公室Mariahilfer Straße 77-79 1060维也纳 | 可以为RTR的职责规定最后期限, which you must comply with, 否则，您的要求将不被处理:请在收到我们的执行函后立即告知您存在这样的截止日期. |
| Belgium | BIPT / ibptbelgium Institute for Postal Services postaux et des télécommunications | +32 (0) 2 226 88 88 info@bipt.be www.ombudsman telecom.be | BIPT -椭圆大楼- C楼-阿尔贝国王大道35 - 1030布鲁塞尔 | N/A |
| Denmark | N/A | N/A | N/A | 丹麦申诉机构“Teleankenævnet”将酌情向其他丹麦申诉机构提出申诉. 如果不存在相关的投诉机构，客户可以选择通过主管法院采取法律行动. |
| France | 电子通信和邮政管理局(ARCEP) | +33 140477000 courrier@arcep.fr www.arcep.fr | 电子通信和变电站的监管机构7, Square Max Hymans 75730 PARIS Cedex 15 | N/A |
| Germany | 联邦电力、天然气、电信、邮政和铁路网络局 | +49 228140 info@bnetza.de www.bundesnetzagentur.de | Tulip field 453113 Bonn | N/A |
| Ireland | Commission for Communications Regulation (ComReg) | +353 1 8049600 info@comreg.ie or consumerline@comreg.ie www.comreg.ie | 都柏林下艾比街DEFAbbey Court爱尔兰生活中心 | N/A |
| Italy | Authority for Communications Guarantees (Agcom) | +39 081 7507111 or +39 06 69644111 info@agcom.it www.agcom.it | 迪雷齐奥纳雷中心，伊索拉B5Torre Francesco 80143那不勒斯 | 在与Agcom合作之前，客户必须与相关公司联系.Re.Com. and go through with their mediation procedure. |
| Netherlands | 独立邮电管理局(OPTA) | +31 70 315 35 00 Please refer to www.opta.nl to fill in online form | Zurichtoren Muzenstraat 41 2511 WB The Hague | N/A |
| Portugal | ANACOM - Autoridade Nacional de Telecomunicações | 800206665(周一至周五:上午9点至下午4点)info@anacom.pt www.anacom.pt | Of. José Malhoa, n.º 12,1099-017 Lisbon | N/A |
| Spain | N/A | N/A | N/A | 西班牙监管机构SETSI只处理运营商，不处理客户投诉. |
| Sweden | The National Post and Telecom Agency (PTS) | +46 8 678 55 00 pts@pts.se www.pts.se | Box 5398102 49 Stockholm | N/A |
| Switzerland | Federal Communications Commission (ComCom) | +41 313235290 comcom@comcom.admin.ch www.comcom.admin.ch | Marktgasse 9CH-3003 Bern | N/A |
